A Healed Woman and God Journal

We are committed to providing you with high-quality journals that meet your expectations. However, we understand that there may be situations where you need to return a product. Please review our return policy below to ensure a smooth and satisfactory experience.

1. Returns Eligibility:

• To be eligible for a return, your journal must be in its original condition, unused, and in the same packaging as you received it.

• Returns must be initiated within 30 days of the purchase date.

2. Non-Returnable Items:

• Personalized or customized journals, as these are specially created for you.

• Journals that have been used or damaged post-purchase.

3. Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team chanel@chanelspaulding.com within 7 days of your purchase.

• Provide your order number and details of the journal you wish to return.

• Our customer support team will guide you through the return process, including the return address and any additional instructions.

4. Refunds:

• Once your returned journal is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number of Days] days.

5. Shipping Costs:

• You will be responsible for covering the shipping costs for returning your journal. Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

Please read our shipping policy carefully to understand how we handle the shipping of your orders.

1. Processing Time:

• All orders are processed within [Number of Business Days] business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time:

• We offer several shipping methods, including standard and expedited shipping. Shipping options and estimated delivery times will be presented to you during the checkout process based on your location and the items in your cart.

• Delivery times may vary depending on your location, shipping method selected, and any unforeseen circumstances that may affect shipping carriers.

3. Shipping Rates:

• Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs associated with your order during the checkout process.

4. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its arrival. 

We are not responsible for packages once they are scanned into third party shipping system. We will assist you in anyway, if for some reason your package is lost.